Customer Service

https://www.maukerja.my/job/524543-customer-service-based-in-damansara-13-months-salary?ref=nanadikya Requirements Languages : English Nationality : Malaysian,PR/Work permit holder,Foreigner Experience in a customer facing role, preferably in a customer support function or a contact center – managing calls and emails, in a fast-paced service/retail industry is an added advantage. Fresh graduates are welcome to apply. Passionate about home furnishings and customer service. Enjoy interacting with people, communicate well, and have the desire to improve the experience of our customers. MUST possess a good command of English. Problem-solving, negotiation, and building trustful relationships Must be self-motivated, calm, empathetic, and customer focused. Must be able to work on shift and Public Holiday (from 9 am - 11 pm) Responsibilities Answering inbound calls, making outbound calls, replying to emails, following up on cases and working on web chat/live chat cases. Report to the Customer Contact Centre Team Leader, and will be responsible for providing an exceptional level of service to customers to support the company stores in Malaysia. Contribute positively to the individual development, as well as fellow co-workers by engaging in best practice sharing, process improvements, and customer-focused solutions sharing. Perform to the basic expectation of meeting your given metrics. Expected to adhere to on the schedules where applicable, which can include working on public holidays and weekends on rotating shifts during our operating hours. Additional Benefits Attractive basic salary + 13-month salary Training provided A fun working environment Co-worker discount for food